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Cierra Candle and Soap Making Supplies highly values its customers and we respect your privacy. This site uses the highest technology available to ensure the security of your personal information. This information is never sold, rented, or shared in any way with someone else. Our Site Security and Privacy Policy are explained in more detail below. If you ever have questions or concerns regarding the security and privacy of your information, please contact Customer Service by e-mail or call us at 866-907-2668.


Our site ensures a secure shopping environment to protect against the loss, misuse, and/or alteration of your personal and payment information. We use 128 bit SSL (secure socket layer) encryption technology when your order is transmitted. This is the world's strongest, highly sophisticated method of scrambling data as it travels from your computer to our website's servers, meaning that no one else can read it while being sent over the internet. To make sure you are accessing our secure server before you submit personal financial information, check to see that the web address of our final checkout begins with "https://". A closed padlock (with Internet Explorer) or an unbroken key (in Netscape) at the lower left-hand corner of your browser, or at the top right next to the address bar will also indicate that SSL is active and that your information will be securely transmitted.


Our customers' privacy is extremely important to us, and we will never sell,or rent your personal information. As you browse our site and submit an order, Cierra collects two types of information about you.

The first type, as you are browsing our website, uses what is called a cookie. This is simply a marker that remembers who you are as you browse the site and place items in your shopping cart. Without cookies, you would not be able to add items to your cart and leave to view another page. This data is in no way linked to any personally identifiable information while on our site. When you close your browser, or have left our site or been inactive for over 20 minutes, the cookie simply terminates. We use this non-identifying and aggregate information to analyze trends about our site so that we can better meet our customer's needs.

The second type of information that we collect is used to process your order. During checkout, you have the option to register an account on our website if you would like to save your order history and personal information. (Credit card information is NOT retained on our server.) This includes the following:

Billing and Shipping Addresses
E-mail Address
Phone Number
Credit Card Information

On some pages, you can submit information about other people. For example, if you order a gift and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Phone Number

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (such as processing your payment and providing your shipping address to the carrier for delivery). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Your e-mail address and/or phone number is used if we need to contact you about your order. Your e-mail address is also used to notify you about the status of your order, and we use return e-mail addresses to answer the e-mail we receive. If you have voluntarily subscribed to our mailing list, we use your e-mail address for occasional newsletters. You may unsubscribe at any time. Such addresses are not used for any other purpose and are not sold, rented, or shared with outside parties.

This website contains links to other sites. Please note that when you visit one of these links, you are 'clicking' to another website. Cierra is not responsible for the privacy practices, security, or the content of these sites. We encourage you to read the privacy statements of these linked sites as their policy may differ from ours.

We also utilize third parties who may use cookies, web beacons, and similar technologies to collect or receive information from our website and use that information to provide measurement services and target ads, You may opt-out of the collection and use of information for ad targeting, and by going to: http://www.aboutads.info/choices and opting out. Alternatively, you can disable cookies in your browser, to prevent tracking.

General Data Protection Regulation (GDPR)

The GDPR requires business to protect the personal data and privacy of European Union citizens for transactions that occur within EU member states.  It also regulates exportation of personal data outside the EU.

If the GDPR applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data including: The right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, and the rights in relation to automated decision making and profiling.  Learn more about the 2018 Reform of EU Data Protection Rules.

Should our site security or privacy policy change at any time in the future, we will immediately post the changes to this information page. If you have any questions about our policies, the practices of this site, or your dealings with this website, please contact us at:

Cierra Candle and Soap Making Supplies

Attention: Customer Service
2815 Baker Avenue, Suite 105
Everett, WA 98201

[email protected]