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Shipping & Returns
Shipping Time in Transit
How long will it take to receive your order? The UPS service map below shows the transit time from Cierra Candles in Kalispell, Montana to your location via UPS Ground.
USPS Priority Mail will usually take 2-4 business days for delivery after your package has shipped, however, it is not trackable in transit like UPS and delivery time is not guaranteed.
The Delivery Confirmation bar code may or may not be scanned when the Postal Service receives the package, but it is scanned when the package is delivered.
Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 50 states and Puerto Rico, please use the Time-in-Transit calculator.
SHIPPING Shipping charges are added to the order total and are based on weight and distance from our warehouse in Kalispell, MT. Shipping options and estimated rates are quoted for comparison before and during checkout online. USPS and UPS are our preferred shippers, however we reserve the right to choose another carrier if necessary. We offer standard UPS Ground and expedited shipping via UPS as well as USPS Priority Mail. Please allow 1 to 6 business days for ground transit. 1, 2, or 3-day shipping options will not decrease the order processing time, but offer expedited delivery once the order has left our warehouse. Orders to Hawaii, Alaska, and APO/FPO addresses are shipped via USPS Priority Mail, unless otherwise specified.
Free Shipping Free UPS Ground shipping, on qualifying products, is offered on orders over $100.00 that are shipped within the 48 contiguous United States. The qualifying order total is the subtotal of all products purchased before any sales taxes, if applicable, or shipping charges are applied. Wax, Additives, Containers, Scales, Equipment, Soap base, and 4-gallon bath & body bases are not eligible for free shipping. The price of these items, however, is included toward the qualifying order total, and all other items in the order will ship for free. Look for the (Eligible for FREE Shipping) Icon on products to determine if they will ship for free.
SHIPPING TO PUERTO RICO As of 10/27/2010 we will no longer be shipping to Puerto Rico. We regret any inconvenience to our past customers. Security issues, damaged packages, lost packages, inaccurate addresses continue to be ongoing problems and we will no longer be sending packages because of this.
SHIPPING OUTSIDE THE US We currently ship to the UK, Australia, Japan, France, Germany, Greece, Cyprus and New Zealand. We add international countries on a case by case basis. Please note, shipping costs outside the US areEXTREMELY high. We have no control over this. The best shipping option to use is US Mail. Their rates tend to be a little lower. We make every effort to use Priority Mail International Flat Rate shipping to keep the costs down.
ADDRESS CORRECTION FEES Packages are sent to the "Ship To" address provided when the order is submitted. If the address is incorrect, please notify us as soon as possible so the correction can be made before the package is shipped, since a $5.00 address correction fee is charged by the shipping carrier (UPS, etc.). If the carrier-corrected address is different than the "Ship To" information provided to us, the customer will be charged for the fee.
DAMAGES Do not accept damaged packages from the carrier! All orders leave our warehouse carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If a package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims.
BACKORDERS Items temporarily out of stock will be placed on backorder. We will try to indicate on your invoice when the item(s) are expected to be available for reshipping. While every attempt is made to ensure sufficient stock on all products, we cannot guarantee availability.
RETURNS Unused merchandise in original packaging, excluding fragrance oils, may be returned within 30 days. If items are returned because of defect or error on our part, the items will be replaced or credited without incurring the restocking fee. Orders that are refused upon delivery by the customer, and returned by the carrier, will be subject to return shipping charges and restocking fees. Refunds will be issued in the same form as original payment.
Fragrance oils can not be returned. If you are unsure if you will like the fragrance, or if it will work in your application, please order the 1 oz Sample Size and test first. Bath and body bases, and soap bases can only be returned if they are unopened, and the seals have not been broken. Due to sanitary issues, we can not accept returns in any other condition.