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Our site ensures a secure shopping environment to protect against the loss, misuse, and/or alteration of your personal and payment information. We use 128 bit SSL (secure socket layer) encryption technology when your order is transmitted. This is the world's strongest, highly sophisticated method of scrambling data as it travels from your computer to our website's servers, meaning that no one else can read it while being sent over the internet. To make sure you are accessing our secure server before you submit personal financial information, check to see that the web address of our final checkout begins with "https://". A closed padlock (with Internet Explorer) or an unbroken key (in Netscape) at the lower left-hand corner of your browser, or at the top right next to the address bar will also indicate that SSL is active and that your information will be securely transmitted.
Our customers' privacy is extremely important to us, and we will never sell, rent, or share your personal or shopping history information in any way. As you browse our site and submit an order, Cierra Candles collects two types of information about you.
The first type, as you are browsing our website, uses what is called a cookie. This is simply a marker that remembers who you are as you browse the site and place items in your shopping cart. Without cookies, you would not be able to add items to your cart and leave to view another page. This data is in no way linked to any personally identifiable information while on our site. When you close your browser, or have left our site or been inactive for over 20 minutes, the cookie simply terminates. We use this non-identifying and aggregate information to analyze trends about our site so that we can better meet our customer's needs.
The second type of information that we collect is used to process your order. During checkout, you have the option to register an account on our website if you would like to save your order history and personal information. (Credit card information is NOT retained on our server.) This includes the following:
On some pages, you can submit information about other people. For example, if you order a gift and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (such as processing your payment and providing your shipping address to the carrier for delivery). We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
Your e-mail address and/or phone number is used if we need to contact you about your order. Your e-mail address is also used to notify you about the status of your order, and we use return e-mail addresses to answer the e-mail we receive. If you have voluntarily subscribed to our mailing list, we use your e-mail address for occasional newsletters. You may unsubscribe at any time. Such addresses are not used for any other purpose and are not sold, rented, or shared with outside parties.
This website contains links to other sites. Please note that when you visit one of these links, you are 'clicking' to another website. Cierra Candles is not responsible for the privacy practices, security, or the content of these sites. We encourage you to read the privacy statements of these linked sites as their policy may differ from ours.
Attention: Customer Service
customerservice @ cierracandles.com